Bi-lingual Pharmacy Support Call Center Representative Contract Remote Role – Location (Open to Remote US) IQVIA is a global provider of clinical research services, commercial insights and healthcare intelligence. We help biopharma, medical device and diagnostic companies bring therapies to patients and demonstrate product value to payers, physicians, and patients. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. Our CSMS division focuses on patient support, field/inside sales, medical device support, clinical support, and medical affairs, with 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role is a contract position with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Role Purpose Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center Quickly assess the user's issue and provide first level support for problem resolution Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area Recognize operational challenges and suggest recommendations to management as necessary Ability to work 40 hours per week under moderate supervision Multiple shifts available 8:00 am - 5:00 pm EST 9:00 am – 6:00 pm EST 10:00 am – 7:00 pm EST 11:00 am – 8:00 pm EST Minimum Education & Experience High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi-lingual (English/Spanish) The pay range for this role is $18.00 per hour . To be eligible for this position, you must reside in the same country where the job is located. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating teamwork and inclusiveness. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
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