Job Description

Documents designated communications/ events in written logs and computerized databases. Answers emergent and non-emergent phone calls in a timely manner. Maintains working knowledge of new systems employed in Security Operations Center. Interprets and enforces hospital policies and procedures. Regularly monitors the Protective Services Access Control System and Nationwide Children’s Hospital CCTV System and report incidents as needed. Gives directions to employees and visitors via telephone and radio. Adhere to established department protocols and procedures. Patrols, monitors, and secures assigned areas, patients, visitors, and employees to ensure safety and security. Performs random and frequent patrols as assigned in designated area on foot, motor vehicle, or bicycle, and monitors security cameras. Intervenes in interpersonal conflict or criminal acts safely and effectively to maintain order, providing appropriate detention, restraint, or removal from premises. Conducts preliminary investigations and reports criminal, safety, and security incidents. Maintains accurate documentation of daily activities and incidents. Responds to and provides assistance in emergency situations and internal disaster incidents. Performs staff and visitor escorts or transportation, vehicle assistance, and “lock/unlock” activities. Enforces hospital parking policies and procedures. Responds safely, effectively, and efficiently (SEE) to all related matters that come to their attention and in the performance of activities as assigned. Education Requirement: High School diploma, required. Licensure Requirement: Valid Ohio driver’s license and proof of auto insurance as required by hospital policy. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines. Skills: Ability to read and comprehend hospital/departmental policies and procedures, criminal statutes, and regulatory publications. Ability to successfully conduct preliminary investigations and document findings on standard departmental or hospital forms. Sufficient interpersonal skills to effectively interact with all persons, regardless of position, ethnicity, sex, age, or economic status. Sufficient interpersonal skills to consistently and equitably enforce the policies of the department and hospital and the ability to effectively intervene in interpersonal conflict. Ability to write legibly. Experience: Upon hire, the Officer will undergo a 4 to 6 week training cycle on the floor and in a classroom setting, under the supervision of a Senior Officer, working multiple shifts and locations for familiarization and experience and learning physical intervention and verbal techniques. Officer will be required to complete the IAHSS Basic Security Officer training within the first six months of being hired at the officer’s expense. Once the officer has successfully completed the training, the Security Department will reimburse the officer the cost of the test. Physical Requirements: Occasionally bend/twist, blood and/or bodily fluids, climb stairs/ladder, cold temperatures, communicable diseases and/or pathogens, flexing/extending of neck, hand use: grasping, gripping, turning, hot temperatures, lifting/carrying 0-10 lbs, 11-20 lbs, 21-40 lbs, patient equipment, pushing/pulling 0-25 lbs, 26-40 lbs, reaching above shoulder, squat/kneel, working at heights. Frequently computer skills, depth perception, driving motor vehicles (work required) *additional testing may be required, repetitive hand/arm use, sitting, standing. Continuously audible speech, color vision, decision making, hearing acuity, interpreting data, peripheral vision, problem solving, seeing – far/near, walking.

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