Job Description

Join to apply for the Associate Director, Patient Support Services role at Acadia Pharmaceuticals Inc. 2 days ago Be among the first 25 applicants Join to apply for the Associate Director, Patient Support Services role at Acadia Pharmaceuticals Inc. Get AI-powered advice on this job and more exclusive features. About Acadia Pharmaceuticals Acadia is advancing breakthroughs in neuroscience to elevate life. Since our founding, we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson’s disease psychosis, and the first and only approved drug in the United States and Canada for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer’s disease psychosis, and multiple other programs targeting neuro-psychiatric and neuro-rare diseases. For more information, visit Acadia.com and follow us on LinkedIn and X. About Acadia Pharmaceuticals Acadia is advancing breakthroughs in neuroscience to elevate life. Since our founding, we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson’s disease psychosis, and the first and only approved drug in the United States and Canada for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer’s disease psychosis, and multiple other programs targeting neuro-psychiatric and neuro-rare diseases. For more information, visit Acadia.com and follow us on LinkedIn and X. Position Summary: We are seeking a strategic and customer-focused leader to drive Patient Support Services (PSS) initiatives that help patients access life-changing therapies in rare disease and neuropsychiatry. In this role, you will shape and execute access strategies, optimize hub services, and develop innovative programs that remove barriers to treatment. You will collaborate closely with cross-functional teams—Brand Marketing, Access & Reimbursement, Field Access, Patient Advocacy—to ensure a seamless, patient-centered experience. This position is ideal for a pharmaceutical professional with deep expertise in specialty access services, payer landscapes (including Medicare and Medicaid), and patient assistance programs. You will lead high-impact projects from concept to execution, manage vendor relationships, and measure success through KPIs, all while keeping the patient at the center of every decision. If you thrive on creating solutions that empower healthcare providers and patients, excel at influencing without authority, and have a proven record of delivering results in complex, fast-paced environments, this is your opportunity to make a meaningful difference. Primary Responsibilities: Partners with Patient Support Services Directors to evolve and improve services & execute on hub and other PSS strategies focused on rare disease and neuropsychiatric support. Collaborates with internal partners on relevant market research and lead PSS projects to refine strategies to help generate insights to create/optimize programs that better meet healthcare professionals (HCP) and patient needs in rare disease and neuropsychiatry. Helps lead the planning, development and implementation of access marketing strategies, programs, tactics and messaging by: Ensuring access services marketing plan and execution align with Brand Marketing and Access & Reimbursement strategies. Supporting access-related Brand Planning process. Collaborating closely with Brand Marketing to ensure a seamless customer experience and alignment with brand initiatives. Planning and developing hub priorities, content, tools, and training for national meetings and customer-facing team training. Serves as access services expert, making recommendations on solutions to deliver upon unmet needs, with a specific focus on rare disease and neuropsychiatry. Helps lead the planning, development, and management of access website, materials, messaging, and programming; including, but not limited to, copay programs, sample programs, reimbursement and patient financial support services, etc. Develops and tracks KPIs; continually assesses and monitors impact and execution of access services & offerings in rare disease and neuropsychiatry, including feedback from service users and internal stakeholders. Attends professional, provider, and patient conferences, and keeps up to date on innovation. Manages vendor relationships to ensure exceptional customer service, quality delivery, and budget oversight. Collaborates with Field Access team for process development, operations management, and ongoing training needs. Creates and presents relevant data and/or presentations for business review and/or other key meetings. Collaborates with Access & Reimbursement, Specialty Trade and Distribution, Brand Marketing, Sales, Field Access, and Patient Advocacy teams to ensure best-in-class offerings and services; continually work to optimize and improve. Collaborates with internal and external partners to ensure all programs meet Acadia legal, regulatory, and compliance standards. Requirements: Bachelor’s degree in marketing, health care, business administration or related field; MBA or other master’s degree is a plus. Eight (8) years of progressively responsible experience in pharmaceutical space, with intimate knowledge of the specialty insurance/payer landscape (including deep expertise in Medicare and Medicaid) and patient assistance programs. An equivalent combination of relevant education and applicable job experience may be considered. Experience with design and implementation of access support services and/or strong understanding of access support services environment. Preferred experience with rare disease and neuropsychiatric programs/product launch. Experience with specialty medications (rare disease product, neuropsychiatric product, and Medicare Part D experience preferred) Proven project management experience Agency/vendor management experience (briefing/execution/budgetary oversight) preferred Outstanding customer relationship, interpersonal, and communication skills with an ability to effectively communicate across diverse audiences and influence cross-functionally Proven success in high impact program development and execution Patient-centric and service-oriented mindset Must be a team player with strong self-awareness and excellent interpersonal skills Must be results oriented, pay attention to detail, be accurate, prompt and able to meet deadlines Ability to drive multiple projects simultaneously and to deliver results Demonstrated ability able to influence others without authority and successfully partner with cross-functional teams Strong enthusiasm with a drive to succeed Business acumen and budgeting skills Must be a fast learner, creative, and flexible Possess strong presentation skills Adaptable and open to an environment of change Ability to travel 30 Physical Requirements: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. Travel by car or airplane independently up to 30% of the time to attend conferences, meetings, and the corporate head office. In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location. Salary Range

$135,500—$169,500 USD

What we offer US-based Employees: Competitive base, bonus, new hire and ongoing equity packages Medical, dental, and vision insurance Employer-paid life, disability, business travel and EAP coverage 401(k) Plan with a fully vested company match 1:1 up to 5% Employee Stock Purchase Plan with a 2-year purchase price lock-in 15+ vacation days 13 -15 paid holidays, including office closure between December 24th and January 1st 10 days of paid sick time Paid parental leave benefit Tuition assistance EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here. It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law. As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at talentacquisition@acadia-pharm.com or 858-261-2923. Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment. California Applicants: Please see Additional Information for California Residents within our Privacy Policy. Canadian Applicants: Please see Additional Information for Canadian Residents within our Privacy Policy. Applicants in the European Economic Area, Switzerland, the United Kingdom, and Serbia: Please see Additional Information for Individuals in the European Economic Area, Switzerland, the United Kingdom, and Serbia within our Privacy Policy. Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Health Care Provider Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Acadia Pharmaceuticals Inc. by 2x Sign in to set job alerts for “Director of Patient Services” roles. Guest Experience Representative | Part-Time | Snapdragon Stadium Delivery Station Customer Service Associate, DSL Chula Vista, CA $34,900.00-$62,400.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Acadia Pharmaceuticals Inc.

Job Tags

Full time, Part time, Work at office, Local area, Remote work, Flexible hours,

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