Job Description

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America is dedicated to providing practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance - to make your life a little easier.

Job Summary

We are seeking a highly analytical Order Management Analyst to drive SOP development, process optimization, and operational problem-solving rather than transactional order processing. This role focuses on creating and maintaining SOPs, identifying inefficiencies, analyzing key performance metrics, and implementing solutions to enhance order management processes. Acting as a subject matter expert (SME), the candidate will collaborate with cross-functional teams, support automation initiatives, and drive continuous improvements in efficiency, accuracy, and compliance. Ideal candidates will have strong analytical skills, a problem-solving mindset, and experience in process standardization and system enhancements.

Essential Job Responsibilities

SOP Development & Process Optimization (Primary Focus)

• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for order management and related functions.
• Ensure SOPs align with global and regional best practices while maintaining compliance with company policies.
• Conduct regular SOP audits and revisions to reflect system enhancements, policy changes, and process improvements.
• Standardize processes across different regions or business units to enhance efficiency and minimize operational risks.

Operational Support & Issue Resolution

• Serve as a subject matter expert (SME) for order management processes, providing guidance to internal teams and stakeholders.
• Analyze recurring operational issues, identify root causes, and propose sustainable solutions.
• Collaborate with IT and system support teams to troubleshoot system-related order management issues and drive enhancements.
• Develop escalation protocols and resolution workflows for critical order processing challenges.

Data Analysis & Performance Monitoring

• Analyze order management KPIs, such as order accuracy, fulfillment lead times, and backlog trends, to identify inefficiencies.
• Generate reports and dashboards to provide actionable insights into order flow, demand fluctuations, and system performance.
• Use data-driven insights to recommend strategic improvements and efficiency gains in order processing.
• Monitor exception handling processes and develop preventive measures to reduce order errors and delays.

Cross-functional Collaboration & Stakeholder Management

• Work closely with supply chain, logistics, finance, and customer service teams to ensure smooth order-to-cash processes.
• Act as a key liaison between business units and IT teams for system enhancements and automation initiatives.
• Provide strategic recommendations to senior management based on data-driven analysis and operational insights.

Continuous Improvement & Automation Initiatives

• Identify opportunities for automation and digital transformation in order management processes.
• Participate in ERP enhancements and system upgrades by defining business requirements and conducting UAT (User Acceptance Testing).
• Support process reengineering initiatives to improve efficiency, reduce manual workloads, and enhance customer experience.

Required Qualifications

• Bachelor’s degree in business, Supply Chain, Operations, or a related field
• 3+ years of experience in order management, process optimization, or supply chain operations.
• Strong SOP development, process improvement, and data analysis skills, with experience in ERP systems (SAP, Oracle) and data tools (Excel, Power BI, Tableau).
• Proven ability to analyze operational challenges, optimize workflows, and implement automation solutions.
• Excellent cross-functional collaboration and stakeholder management skills, with experience working across supply chain, Logistics, IT, finance, and customer service teams.
• Proactive problem-solver with attention to detail, process standardization expertise, and a continuous improvement mindset.

Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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