Job Description

At Bytagig , we’re more than just an IT service provider — we’re a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow’s growth.
We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed.
Our team thrives on curiosity, accountability, and fun — because we believe great service starts with a great culture.

At Bytagig, you won’t just be another cog in the machine — you’ll be part of a team that values innovation, integrity, and growth. We treat our clients like partners and our team like family.
Here’s what you can expect when you join us:

• A supportive and collaborative environment where your voice matters
• Opportunities to grow your skills, tackle exciting challenges, and make a real impact
• A culture that celebrates learning, accountability, and having fun along the way
• A team that’s passionate about technology and people

If you're driven by purpose, eager to learn, and ready to be part of something meaningful — we’d love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies and if you are someone who possesses a strong work ethic and a desire to learn we encourage you to apply!

The Tier 1 Help Desk Technician handles intermediate level IT support requests that come in from our clients. The Tier 1 Help Desk Technician is responsible for proactive maintenance and monitoring using advanced tools and solutions.  This position is on-site and does require frequent client site visits in the area.
Responsibilities

• Delight our Clients with a Friendly, Quick and Helpful Experience
• From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Technician may be required to help with project delivery
• Manages and monitors problem tickets, analyze incidents and determine support required.
• Applies diagnostic techniques to identify problem, investigate cause and recommend solution.
• Documents IT requests in tracking system, record actions and follow up on deferred action.
• Keeps customers informed of progress and status of calls/tickets throughout resolution.
• Collaborates with customers and co-workers to diagnose and resolve problems.
• Troubleshoots, analyzes, resolves, tracks, escalates and documents technical problems.
• Resolves incidents on first contact when possible using the supported remote desktop control application as appropriate.
• The ability to speak both Geek and human
• Troubleshoots systems and errors, as issue is identified is responsible for implementing solutions.
• Trains users on proper use of hardware and software.
• Handles Firewall Setup, Wired Network Setup, Wireless Network Setup and Access Points
• Proactive maintenance and monitoring using advanced tools and solutions
• Escalates issues to Tier II helpdesk to resolve issues outside of scope or knowledge base.
• Provides onsite user support at client sites on a frequent basis
• Deploys laptops and desktops in various client environments.
• Maintains system capabilities by testing existing equipment and programs.
• All other duties as assigned.

Education and Experience:

• High school diploma or GED.
• Must possess a valid Driver's License
• Proven ability to manage a flexible schedule and work remotely
• 3+ years’ experience working for an MSP at Tier I or Tier II Helpdesk level.
• Experienced and knowledgeable on a variety of IT systems and platforms including Azure, networking, Windows Server, Office 365
• Familiar with LAN|WAN|VoIP technologies

Physical Requirements

• Must be able to lift and carry up to 40–50 lbs.
• Comfortable working on ladders up to 10 feet.
• Familiar with and able to use basic hand tools (tools provided).

Compensation and Benefits:
This position will offer an hourly pay between $20-24/hour and you will be eligible for benefits including: medical and dental insurance, 401K with company match, PTO, and professional development assistance.

EEO Statement:
We are committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Tags

Hourly pay, Full time, Work at office, Remote work, Flexible hours,

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