THP Housing Navigator Job at Crittenton Services, Norwalk, CA

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  • Crittenton Services
  • Norwalk, CA

Job Description

Job Type

Full-time

Description

PURPOSE OF POSITION:

The Housing Navigator plays a key role in supporting clients in Crittenton’s Transitional Housing Placement- Non-Minor Dependents (THP-NMD) and THP-Plus programs by securing and maintaining safe, stable housing. This position supports increased census, client housing retention, and long-term stability by bridging relationships between youth, landlords, property managers, and housing authorities. The Housing Navigator ensures that clients are matched with appropriate housing resources and provides ongoing, trauma-informed support to help youth build self-sufficiency and thrive in independent living.

Description Of Duties

  • Verify property ownership, conduct unit inspections, and coordinate the submission of move-in documentation.
  • Attend lease signings and housing interviews to support participants and ensure lease terms are clearly understood.
  • Provide housing-related case management and individualized support to promote stability and self-sufficiency.
  • Conduct weekly check-ins with unhoused participants and monthly home visits for housed clients.
  • Educate participants on tenant rights, lease obligations, and maintaining positive landlord relationships.
  • Build and maintain a network of landlords, property managers, and housing partners.
  • Advocate for youth with housing barriers (e.g., credit issues, evictions) and identify housing opportunities that accommodate their needs.
  • Serve as liaison between landlords, youth, and case managers to resolve conflicts and promote housing retention.
  • Connect participants to resources and community agencies for housing-related concerns.
  • Maintain accurate and timely documentation in HMIS and other program-required systems.
  • Complete annual recertifications and eligibility reassessments as required by program contracts.
  • Track housing availability, placement outcomes, and subsidy utilization to ensure contract compliance.
  • Work collaboratively with THP case managers, program leadership, finance, and housing funders.
  • Participate in interdisciplinary meetings, supervision, and training to support best practices.
  • Represent Crittenton in housing-related meetings and external housing authority discussions as needed.
  • Support data collection and outcome reporting for grant and contract requirements.
  • All other duties as assigned.

Pay Range

$22-$26 per hour

Requirements

EDUCATION / EXPERIENCE REQUIRED:

  • Bachelor’s degree in social work, psychology, or a related healthcare field preferred; relevant work experience in homelessness or housing services may be considered in lieu of a degree.
  • Minimum of two (2) years experience in housing navigation, property management, case management, or related field.
  • Knowledge of federal, state, and local fair housing laws and tenant rights.
  • Experience working with transitional-aged youth (TAY), including those with histories of homelessness, child welfare involvement, or mental health needs.
  • Bilingual skills (English/Spanish fluency), a plus.

Computer / Office Skills Required

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
  • Experience with HMIS or equivalent case management/housing database systems.
  • Ability to document client contact and upload supporting documentation accurately and timely.

Physical Skills Required

  • Ability to travel frequently within Los Angeles County and Orange County and conduct field-based visits, including transporting clients and attending lease signings.
  • Ability to navigate apartment buildings, housing units, and attend in-person property inspections and home visits.

Clearances Required

  • Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background checks.
  • Must possess and maintain a valid, unrestricted California driver’s license and current vehicle insurance.

Job Tags

Hourly pay, Full time, Contract work, Work experience placement, Local area,

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