Autodesk Customer Technical Success is looking for highly motivated, trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes. As the Enterprise Systems - Technical Adoption Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies. The Enterprise Systems Technical Adoption Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between. The Technical Adoption Specialist group is responsible for maximizing the success and return on investment for our strategic customers. We do this by delivering professional and customized proactive support services that help our customers achieve their business goals while maximizing the use and adoption of our solutions. Responsibilities include maximizing the success and return on investment for strategic customers, delivering professional and customized proactive support services, and helping customers achieve their business goals while maximizing the use and adoption of Autodesk solutions. Minimum requirements include a Bachelor’s degree or equivalent experience in Computer Science or related field, minimum 5 years' experience supporting IT in a large enterprise environment or working directly with large enterprise clients, experience implementing, configuring, and troubleshooting SSO (SAML) solutions, experience with cloud identity management services (e.g., Okta, Azure, Google Cloud), comprehensive knowledge of Microsoft Server and Desktop Infrastructure, good understanding of cloud services infrastructure setup and troubleshooting, experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies, working knowledge of virtualization technologies (Citrix, VMware) is a plus, scripting experience (VB, PowerShell, .NET, Python, C, or C++) is a plus, experience with FlexNet Licensing and metering is a plus, excellent verbal and written communication skills, and being an excellent team player. French language skill is a plus.
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