Job Description

Job Description:

• Interview Type: Webcam Interview Only

Skill Matrix:

• Go Anywhere – MFT - 5 years Required
• Go Anywhere – Development - 5 years Required
• Batch Management - 5 years Required
• CMDB Experience - 5 years Required
• ITIL v4 Foundations - 3 years Highly Desired
• The System Administrator (SA) serves as the highest-level technical experts. The administrator uses advanced enterprise operations systems and coordinates with teams of IT specialists, analysts, administrators, and developers to operate and maintain a large IT enterprise that supports over 10,000 social services staff across the Commonwealth.
• The administrator is responsible for four fundamental areas across multiple platforms:
• Managed File Transfers: The administrator will work as a team to develop new transfer jobs to meet business needs, security requirements and operation standards. This will require knowledge of secure transfer protocols, LINUX file / folder permission and a comprehensive understanding of the Software Development Life Cycle (SDLC). This includes, but is not limited to, Cloud, SAAS, and Low-Code application platforms, and also includes development of the GoAnywhere Product.
• Batch Management: The administrator will provide support services for the production scheduling system and batch execution, currently using BMS Control-M being supported by Virginia Information Technologies Agency (VITA).
• Monitoring: The administrator will use an integrated, advanced suite of software tools and IT Infrastructure Library (ITIL) best practices to monitor, detect, alert, control, and respond to outages related to LINUX / Windows server, network glitches, job failures and software issues.
• Service Desk Support: The administrator provides expert support to customers and other staff for the systems they monitor. This includes the ability to research failures, provide next steps for resolution to users, take actions to resolve issues, and evaluate actions needed to prevent recurring problems.
• The system administrator has proficient knowledge of multiple platforms and file transfer processes with the ability to develop solutions based on business requirements.
• The system administrator designs, writes, tests, debugs / troubleshoots, and maintains processes required for the successful communication of files with both internal and external trading partners.

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