Job Description

Overview

This is a hybrid role that may only be hired in the following locations: Chicago, Texas, Arizona or North Carolina.

FCB's Commercial Bank First Line of Defense Enhanced Due Diligence Know Your Customer (FLOD EDD KYC) team is responsible for managing, monitoring, and conducting enhanced due diligence on commercial client segments that may pose a higher risk for money laundering, terrorist financing, sanctions, or brand risk in support of all legal and regulatory requirements as a large financial institution. This role reports into the Program Management function of the FLOD EDD KYC team. Your primary responsibility will be supporting the development and implementation of the Partner Bank Risk Maintenance Program, in conjunction with the embedded payments teams. This includes the build out and ongoing maintenance of our Partner Bank's respective risk appetites for our higher-risk industry sectors such as embedded payments, crypto and defense. As part of the Program Management team, your responsibilities will also include supporting the needs of the FLOD EDD KYC team in meeting its goals by leading and implementing cross-functional AML / KYC, and/or Risk initiatives, and assessing quality of Enhanced Due Diligence reviews. You will engage with peers and various levels of management in the business and will liaise with the second and third lines of defense.

The FLOD EDD Program Associate should have experience and proficiency in AML/KYC, specifically EDD, change management, process re-engineering, risk identification and controls management, as well as leading and implementing new initiatives. An understanding of operations and client service-related functions is critical. The right candidate will play an important role in supporting the development and implementation of business process and operations management services in a sustainable framework. Being able to connect the dots between related teams and workflows will be paramount to achieving success in this role.

Responsibilities

• Managing multiple complex BSA/AML/KYC initiatives simultaneously
• Partnering closely with the embedded payments team to develop the Partner Bank Risk Maintenance Program
• Managing overall coordination, status reporting and project management processes and methodologies to ensure initiatives are delivered on time, and meet high quality standards and customer expectations
• Developing business facing documentation to support the sales organization.
• Documenting and maintaining a repository of procedures, job aids and work product to demonstrate appropriate execution of the program.
• Collaborating with cross-functional teams to share insights, communicate necessary changes to the business, promoting a culture of compliance.
• Providing training and guidance to the Banking Relationship teams.
• Partnering with the FLOD EDD KYC team to drive continuous improvement of the team's execution

Qualifications

Bachelor's Degree and 4 years of experience in managing and implementing cross-functional KYC related initiatives at a Large Financial Institutions OR High School Diploma or GED and 8 years of experience.

• Experienced at designing and documenting new processes, and being able operationalize and train teams in the execution of the new process(es)
• Ability to work independently, take initiative and have strong verbal and written communication skills.
• Adaptability in learning new topics, handling change and managing competing priorities.
• Strong communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels
• Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs
• Excellent organizational skills and ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution
• Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and the business
• Criticalthinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in processrelated deliverables
• Ability to collaborate, negotiate, influence and build consensus across the organization.

For Chicago, the base pay for this position is generally between $89,000 - $120,000 annually.

Actual starting base pay will be determined based on skills, experience, location, and other nondiscriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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