Job Description

Software Engineer, Site Reliability (SRE)

Software Engineer, Site Reliability (SRE) at Sierra Business Solution .

About Us

• We are an inperson company based in San Francisco with growing offices in Atlanta, New York, and London, building a platform that helps businesses create better, more human customer experiences with AI.
• Our core values are Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
• Company founders: Bret Taylor, former Salesforce and Facebook executive; Clay Bavor, former Google Labs leader.

What Youll Do

• Own Sierras observability stackmonitoring, alerting, logging, and tracingto give engineers clear visibility into system health and performance.
• Partner with product and platform engineers to design reliable, scalable systems from day one.
• Design and implement scalable, secure cloud infrastructure (AWS) using Terraform and modern DevOps tooling.
• Improve reliability and scalability of LLM deployments, ensuring robust, costeffective operation.
• Lead improvements to deployment pipelines, CI/CD tooling, and incidentmanagement processes.
• Define the foundation of SRE practices at Sierra, influencing culture, tooling, and best practices.

What Youll Bring

• 5+ years of handson experience in Site Reliability or infrastructure engineering for complex SaaS or cloudbased systems.
• Experience designing for availability, scalability, and reliability at both infrastructure and application layers.
• Deep experience with Terraform, AWS services, container orchestration, and cloud networking (IAM, VPC).
• Strong background in observability systems (Prometheus, Grafana, Datadog, or similar).
• Experience working with enterprise customers and familiarity with compliance and networking needs.
• Comfortable working in fastmoving environments and collaborating across teams.
• Degree in Computer Science or equivalent professional experience.

Even Better

• Experience with LLM infrastructureoptimizing inference, managing finetuned models, or largescale deployment.
• Earlystage startup experience defining SRE culture and tooling from scratch.
• Familiarity with incidentmanagement automation or selfhealing infrastructure patterns.

Benefits

• Unlimited Paid Time Off
• Medical, Dental, and Vision benefits
• Life Insurance and Disability Benefits
• 401(k) retirement plan with company match
• Parental Leave and fertility benefits via Carrot
• Lunch, snacks, coffee, and discretionary stipend
• Equity plans per applicable policies

Equality & Diversity

We actively encourage applicants of all backgrounds to apply. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.

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