ServiceNow ITSM Consultant Job at Zencon Group Inc., Jefferson City, MO

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  • Zencon Group Inc.
  • Jefferson City, MO

Job Description

Job Description

ServiceNow ITSM Consultant

Overview

We are seeking a ServiceNow ITSM Consultant to support ITSM modernization efforts. The role requires expertise in implementing ServiceNow modules, aligning with the CSDM v4.0 framework , and applying ITIL 4 practices for service delivery.

Key Responsibilities

  • Lead and manage ServiceNow ITSM projects.
  • Configure and customize key ServiceNow modules: CMDB, Incident, Problem, Major Incident, Change, and Request Management.
  • Implement and maintain the CSDM v4.0 or higher framework .
  • Conduct technical design reviews and configuration verifications.
  • Create project documentation, workflows, and architecture diagrams.
  • Provide training content and support go-live readiness.

Required Qualifications

  • 2+ years’ experience with ServiceNow and ITSM.
  • Knowledge of ITIL 4 framework .
  • Strong experience with ServiceNow CSDM and module customization.
  • Excellent communication and stakeholder engagement skills.
  • Experience working in state or government IT environments preferred.

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