Job Description

Job Description

Job Description

Location: Rockville, MD

Work Type: Hybrid Work (Minimum 2 days Onsite - Could extend to a higher amount depending on Client Needs)

Required Clearance: Ability to Obtain Public Trust

Job Title: ServiceNow Developer, Senior

Job Summary: LCG is seeking a Senior ServiceNow Developer responsible for designing, configuring, and implementing custom solutions within the ServiceNow platform, specifically focused on IT Service Management (ITSM) and IT Operations Management (ITOM) modules such as Incident, Change, Request, Knowledge Management, CMDB, Discovery, Service Mapping, Event Management, Asset Management, and Mobile Agent functionalities. This role involves creating and managing custom forms, tables, scripts, and automated workflows, while also collaborating closely with cross-functional teams and system administrators to integrate, upgrade, and maintain seamless interoperability across NIH ServiceNow instance. The developer actively supports ongoing platform operations, manages lifecycle upgrades, and monitors system health to ensure optimal performance, security, and usability. Additionally, they serve as a liaison between stakeholders and vendors, advocating user needs, gathering requirements, providing comprehensive training, documentation, and clear communication around upcoming system enhancements and changes.

This position will report directly to the ServiceNow Technical Lead and will work closely with other SMEs within the Client site and LCG. The position requires two days onsite and three days telework, with the potential to increase onsite presence based on client requirements.

Key Responsibilities

ServiceNow Development and Configuration

• Design, configure, and develop custom ServiceNow applications and workflows.
• Develop and support solutions within IT Service Management (ITSM) and IT Operations Management (ITOM) modules, including:
  • Incident, Change, Request, and Knowledge Management

  • Configuration Management Database (CMDB)

  • Service Catalog and Request Fulfillment

  • Discovery and Service Mapping

  • Event Management

  • Asset Management (Preferred- strong real-world implementation experience)

  • Walk-Up Experience and Mobile Agent

• Develop solutions using ServiceNow App Engine Studio (Preferred- real-world implementation experience).
• Create and manage custom forms, tables, UI policies, client/server scripts, and automated flows.
• Develop and customize Service Portal components; experience with JavaScript, jQuery, and optionally React or Angular frameworks for custom widgets is a plus.

Integration and Collaboration

• Collaborate with CIT developers and system administrators to coordinate cross-instance integrations and upgrades between Client ServiceNow platforms.
• Advocate for stakeholder needs during vendor engagements to influence product changes and improvements.
• Design and implement integrations with external systems using REST APIs (SOAP experience acceptable but REST is preferred).

Operations , Maintenance & Support

• • Provide support for the Client ServiceNow environment, resolving incidents and fulfilling service requests.

  • Manage platform features, upgrades, and lifecycle maintenance to ensure performance, security, and usability.

  • Monitor platform health, usage, and performance metrics to proactively address system issues.

  • Independently troubleshoot, resolve, and execute work with minimal supervision—expected to operate at a senior level.

• Stakeholder Communication & Enablement

• • Gather business and technical requirements from stakeholders to design scalable solutions.

  • Provide training, documentation, and knowledge transfer to internal users and administrative staff.

  • Communicate upcoming changes, outages, or impacts related to system enhancements or vendor updates.

  Qualifications

• • Bachelor’s degree in Computer Science or related field.

• • Minimum of six (6) years of hands-on ServiceNow platform experience, primarily as a Developer (with at least one year of administrative experience).

• • ServiceNow certifications:

    • Required: Certified System Administrator (CSA) and Certified Application Developer (CAD).

    • Preferred: Certified Implementation Specialist – ITSM (CIS-ITSM).

• • Experience supporting NIH, HHS, or similar federal health agencies.

• • Proficient in JavaScript, jQuery, and Glide APIs; experience with React or Angular is a plus.

• • Experience with REST APIs (SOAP acceptable if transitioning to REST), Integration Hub, third-party API integrations, and mid-server configurations.

• • Strong understanding of DevOps, agile development practices, and CI/CD in ServiceNow.

• • Knowledge of ServiceNow’s App Engine Studio and the Now Assist (AI) capabilities is preferred, as Client may adopt these features in future roadmaps.

• • Experience with governance processes in a federal IT environment including documentation, compliance, and lifecycle management.

• • Ability to work independently, prioritize multiple tasks, and deliver solutions efficiently in a fast-paced, client-facing environment.

Compensation and Benefits

The projected compensation range for this position is $100,000 to $130,000 per year benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

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