Job Description

Job Description

Job Description

ServiceNow Developer

Location: Fort Bragg, NC (on-site)

Company Overview: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions. Committed to innovation and excellence, STS integrates high-end engineering services to deliver cost-effective, nonproprietary software systems across mission-critical operations.

Position Summary: Join STS as a ServiceNow Developer responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires experience in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem-solving skills and a commitment to excellence in service delivery.

Education: Education: Bachelor’s degree in Information Technology/Computer Science or equivalent experience

Qualifications: 1-2 years of demonstrated experience in ServiceNow development, configuration, and administration. ServiceNow Certified Systems Administrator (CSA) with ITSM experience

Responsibilities:

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Obtain and analyze business requirements to purpose sustainable solutions in ServiceNow
• Coordinate and solve complex technical data
• Develop, maintain, and execute reports to ensure system operation meets performance targets
• Create and maintain system design
• Other duties as assigned
• Periodic Travel

Required Skills:

• Effectively manage multiple projects concurrently while maintaining a high level of attention
• ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes
• Adaptable to change and able to work in a team and as a mentor to junior developers.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.
• Proficient with Microsoft Office
• Clear and concise communication with superior written and verbal communication skills
• Ability to interact with all levels of business partners
• Manage work effectively with minimal supervision

Clearance: Top Secret clearance with SCI eligibility (Applicants will be subject to background investigations and will have to meet eligibility requirements)

Benefits:

• Competitive salary and comprehensive benefits package
• 100% paid healthcare
• Opportunities for professional growth and development in a dynamic and collaborative environment. Certification reimbursement

SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.

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