Job Description

Job Summary:

Our client is seeking a Senior Systems Administrator to join their team! This position is located in Burbank, California.

Duties:

• Manage and maintain Jira, Jira Service Management, and Confluence instances
• Configure and customize workflows, fields, screens, permissions, and notifications
• Develop and maintain custom scripts and plugins to enhance functionality
• Provide technical support to end-users, troubleshoot issues, and resolve them promptly
• Conduct training sessions for new users and create documentation for best practices and procedures
• Integrate Jira, JSM, and Confluence with other tools and systems used within the organization
• Automate repetitive tasks and processes using Jira Automation, REST APIs, and other relevant technologies
• Monitor system performance, identify bottlenecks, and implement solutions to optimize performance
• Review and clean up unused or outdated configurations and data
• Ensure the security and integrity of Jira, JSM, and Confluence data
• Implement and enforce access controls, security policies, and compliance requirements
• Plan and execute system upgrades, patches, and maintenance activities
• Stay updated with the latest features and capabilities of Atlassian products and assess their applicability to the organization
• Work within the System Development Life Cycle
• Excellent written and verbal communication skills
• Ability to work effectively with remote teammates and users

Desired Skills/Experience:

• 3+ years of hands-on experience administering Jira, Jira Service Management, and Confluence
• Strong understanding of Atlassian product architecture and best practices
• Proficiency in configuring and customizing Jira, JSM, and Confluence
• Knowledge of database management and SQL
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Creative and innovative thinker
• Meticulous attention to detail

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$29.82 - $42.60 (est. hourly rate)

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