Job Description

Job Description

Job Description

We are seeking a highly organized, detail-driven Sales Administrative Coordinator to support our sales and marketing teams. This role is pivotal in ensuring our client engagements, internal workflows, and sales processes run smoothly and professionally from first touch through renewal. You’ll handle quoting, licensing, CRM and marketing database management, and coordination of internal and external events. The ideal candidate thrives in a fast-paced, team-oriented environment, takes ownership of administrative workflows, and ensures every deliverable reflects our commitment to excellence.

Key Responsibilities

Sales Administration

• Prepare and process all client licensing and renewals (e.g., Microsoft 365, endpoint protection, backup, and cloud subscriptions).
• Create and deliver small quotes for inside sales requests and renewals.
• Assemble and manage all proposals and quotes for outside sales opportunities using ConnectWise Sell.
• Track proposal and quote lifecycles to ensure timely delivery, approvals, and follow-ups.
• Collaborate with the sales engineer or technical team to ensure quote accuracy, including hardware, services, and labor scopes.
• Maintain organized records of signed agreements, SOWs, renewals, and licensing documentation.
• Manage deal registration submissions and track expiration dates of special pricing or promotional offers.
• Support Account Managers with Technology Business Review (TBR) preparation and materials.

CRM & Data Management

• Maintain and audit sales data in ConnectWise and marketing data in Glasshive to ensure completeness, accuracy, and consistency.
• Perform regular data hygiene tasks: remove duplicates, correct invalid records, and standardize formatting.
• Tag and segment contacts/companies by vertical, geography, and buyer role for targeting and reporting.
• Monitor and report on lead activity, bounced emails, and campaign response rates for ongoing list refinement.
• Document and refine processes for data entry, segmentation, and CRM usage across platforms.

Marketing Coordination

• Support outbound marketing campaigns by building and verifying contact lists in Glasshive.
• Assist with campaign execution, including newsletters, email outreach, and direct mail campaigns.
• Coordinate logistics and materials for lunch-and-learns, tradeshows, and prospecting drops (e.g., branded folders, treats, collateral).
• Track marketing campaign performance data and assist with ROI analysis and lead source tagging.
• Facilitate collaboration between marketing and sales to ensure campaign activity is followed up on promptly.

Internal & Client-Facing Coordination

• Attend weekly sales meetings; capture notes and action items, and assist in follow-through.
• Coordinate team lunches, client appreciation events, and company meetings (food, venue, materials).
• Track RSVPs and communicate event details to clients and internal teams.
• Maintain an inventory of branded materials, folders, handouts, and giveaways for events or sales visits.
• Order printed collateral and ensure all materials are professional, accurate, and presentation-ready.
• Support onsite client visits, including event setup, signage, catering coordination, and hospitality.

Team Support & Admin Workflow

• Monitor the sales ticket board in ConnectWise and assist with assignment, tracking, and completion of tasks.
• Schedule follow-ups for renewals, licensing reviews, or client meetings based on system alerts or manual tracking.
• Maintain organized folders and templates for proposals, contracts, and recurring documents.
• Assist with preparation of meeting decks and update client-facing sales tools or documentation.
• Provide overflow support to sales, marketing, or account management during peak periods.
• Track dates for key client renewals, agreements, hardware refreshes, and notify the appropriate team members.
• Support onboarding of new sales staff with documentation, system access, and internal process training.

Skills & Qualifications

• 2+ years of experience in an administrative, sales support, or marketing coordination role (preferably in IT, MSP, or B2B service environment).
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience with ConnectWise, Glasshive, or other CRM/PSA tools is a strong plus.
• Excellent organizational skills and extreme attention to detail.
• Professional communication, both written and verbal.
• Strong follow-through and ability to meet deadlines without sacrificing quality.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Comfort with coordinating multiple teams, personalities, and shifting priorities.
• Typing speed of 50+ WPM preferred for efficient data entry.

Traits we are looking for:

• Has a natural curiosity and enjoys asking the right questions to uncover client needs or follow up on interest.
• Loves connecting with people and feels energized by conversation — whether on the phone, over email, or in person.
• Notices the little things. You’re detail-conscious, organized, and follow through on tasks others might forget.
• Can switch gears easily — from warm customer follow-ups to proofreading an email campaign or keeping a spreadsheet updated.
• Values clarity and structure, but doesn’t get stuck when plans shift — you can adapt, re-prioritize, and still keep things running smoothly.
• Has a mix of people skills and precision — you’re both approachable and dependable.
• Enjoys supporting others and takes pride in making systems, campaigns, and communication better, smoother, and more effective.
• Follows processes, but isn’t afraid to suggest improvements when something could be done better.
• Doesn’t mind repetition — in fact, you might find comfort in routine tasks done well, especially when you can check them off a list.
• Listens well, communicates with warmth and professionalism, and loves helping others feel heard and supported.

Bonus Traits (if these sound like you, we’ll probably get along great):

• You’ve been called dependable and easy to talk to.
• You enjoy balancing social interaction with focused work.
• You take satisfaction in a job done thoroughly and correctly.
• You like to know the “why” behind what you’re doing and appreciate clear expectations.
• You’re tech-comfortable, especially when it comes to tools like email marketing platforms or CRMs.

Company Description

Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves.

We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.

Company Description

Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves.\r\n\r\nWe offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.

Job Tags

Work at office, Shift work,

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