Job Description

Job Title: Practice Administrator

Overview

The Practice Administrator (PA) provides leadership to office staff, fostering a positive and collaborative work environment. As the first and last point of contact for visitors, the PA embodies our Above & Beyond approach to patient service and sets the tone for every appointment. This role oversees administrative duties to ensure a welcoming environment and may step into Front Desk or Medical Assistant responsibilities when needed.

Compensation: $52,000 – $62,000 annually. Exact compensation may vary based on skills, experience, and education.

Key Responsibilities

Leadership & Management

• Lead office staff and promote a positive, team-oriented culture.
• Implement scheduling improvements to meet practice goals.
• Manage doctor schedules and new patient allocations.
• Confirm patient appointments and manage recalls.
• Serve as the primary point of contact within the practice.

Financial Management

• Ensure front desk collects all balances (copays, patient balances) with professionalism.
• Oversee insurance verification and authorizations.
• Confirm insurance eligibility and resolve discrepancies.
• Understand patient billing basics and explain balances when needed.
• Promote ancillary services and ensure utilization by staff and doctors.
• Monitor employee timesheets to control overtime.

Operational Oversight

• Maintain efficient and smooth practice operations.
• Coordinate staff schedules based on patient volume and physician availability.
• Manage inventory and ensure timely ordering of supplies.
• Train new hires entering the practice.

Patient Experience

• Foster a patient-centered culture for exceptional experiences.
• Address and resolve patient complaints promptly.
• Maintain a clean, organized office environment.
• Handle repairs and maintenance issues in a timely manner.

Front Desk Duties

• Greet patients upon arrival and departure.
• Assist with questions and required forms.
• Register new patients in EMR accurately, confirm insurance eligibility, and upload documents.

Medical Assistant Duties

• Perform clinical entries in ModMed EMR.
• Prepare and maintain treatment rooms.
• Collect patient medical history and records.
• Ensure HIPAA and OSHA compliance.
• Assist with procedures and sterilization techniques.
• Monitor and replenish supplies and equipment.

Required Skills & Experience

Education & Experience

• High School Diploma/GED required.
• 4+ years of medical reception experience preferred.
• Familiarity with EMR systems and data entry preferred.

Skills & Abilities

• Ability to multitask in a dynamic environment.
• Strong time management and prioritization skills.
• Calm under pressure; friendly and service-oriented.
• Detail-oriented and efficient.
• Team player focused on improving patient experience.

Physical Requirements

• Prolonged sitting or standing and computer work.
• Ability to lift up to 15 pounds occasionally.

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