Job Description

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Mailroom Quality Assurance Coordinator

Location: Onsite in Erlanger, KY
Pay: $16 an hour with shift differential, which may be below your state’s minimum wage. Please take this into consideration when applying.
Schedule: Monday-Friday 3:00pm-11:00pm

About the Mailroom Quality Assurance Coordinator role:

We are seeking a dedicated and detail-oriented Mailroom Quality Assurance Coordinator to support our quality processes and help ensure client satisfaction and operational excellence. The ideal candidate is highly organized, has a strong understanding of standard operating procedures, and thrives in a fast-paced production environment.

What You’ll Do:

• Ensure all print and mail tasks are executed in compliance with established Standard Operating Procedures (SOPs).
• Reprint and process damaged packages to ensure timely and accurate delivery to clients
• Perform random quality inspections on printed and packaged materials to verify compliance with quality standards.
• Maintain and verify the balance check log, ensuring all printed checks are accounted for and documented appropriately.
• Collaborate with team members to meet daily production goals and client service-level agreements.
• Report and document any errors, discrepancies, or equipment issues promptly.

What We’re Looking For:

• Excellent oral and written communication skills

• Must be able to multi-task while maintaining accuracy 

• Attention to detail

• Proficient math skills

• Must be at least 18 years old and able to pass a criminal background check and drug screening

• High school diploma or GED required

• Comfortable using Microsoft Office (Word, Outlook, Excel)

• Dependable and able to work full-time onsite

Why You’ll Love It Here:

• Full-time, stable employment (up to 40 hours/week)

• Benefits start day one – health, dental, vision, and more

• Growth and career advancement opportunities

• Friendly, professional work environment

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16 an hour .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to  FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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