Job Description

HR Manager

Are you a hands-on HR expert who loves solving problems and keeping people connected? If so, we’ve got the perfect role for you.

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About the role:

We’re looking for a confident, hands-on HR Manager to take ownership of our day-to-day HR operations and ensure our people processes run seamlessly across our global teams.

This role is all about getting things done well - combining practical HR expertise with a genuine care for people. You’ll be a trusted partner to managers and employees alike, making sure everything from onboarding to offboarding runs smoothly, and that our policies, systems, and culture keep pace with our business.

If you’re ready to make an impact in a global, people-focused business where HR really matters, we’d love to hear from you.

What you’ll be doing:

As our HR Manager, y ou’ll lead the charge in making HR work efficiently and effectively across the business. You will:

HR Operations

• Manage day-to-day HR activities across the UK, India and the USA
• Oversee onboarding, contracts, engagement initiatives and offboarding with accuracy and care
• Act as the first point of contact for employee queries, offering clear and timely HR guidance

Performance & Engagement

• Manage our Competency Framework and Coach & Connect cycles to support development and career growth
• Coordinate probation reviews, performance conversations, and engagement check-ins
• Keep engagement high through proactive communication and follow-up

Compliance & Administration

• Maintain and update HR policies and processes across all entities
• Support payroll, benefits, and HR system accuracy
• Handle employee relations matters fairly, confidentially and in line with best practice and policy

Projects & Reporting

• Deliver HR initiatives and improvement projects on time and to a high standard
• Prepare reports, track key HR metrics, and share insights with management
• Collaborate with Finance, Recruitment, and IT to ensure cross-departmental alignment.

What we’re looking for:

• Hands-on experience managing HR systems, processes, and employee relations
• Strong understanding of UK employment law, with bonus points for familiarity with India or US practices
• CIPD Level 7 or equivalent qualification
• Excellent organisational, communication, and prioritisation skills
• A practical, solution-focused approach - you make things happen!

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including

• Competitive Salary: We value your hard work with a competitive salary, to be discussed from the very first conversation with us  
• Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
• Birthday Leave: Celebrate YOU by taking your birthday off
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
• Company Pension Scheme: Secure your future with our Company pension scheme
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
• Personal Development: We invest in you with tailored training and career growth
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here .

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy , and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

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