Job Description

Job Description

Come join our amazing Team at the Stonewater Cove Resort, a luxurious 38-unit property on Table Rock Lake in the beautiful hills of the Missouri Ozarks! Our property is located on nearly 500 acres of hills, forest and lakefront. It is the perfect location for outdoor adventures with zip-lines, ATV trails, fishing, and boating available. You’ll be working alongside approximately 60 fellow Team Members who are dedicated to providing memorable vacation experiences to our Owners and Guests- we can’t wait for you to join us!

Here’s why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Driven Hourly Rate
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

The Guest Services Attendants are the first to greet and escort owners/guests and get the pleasure of ensuring guest happiness! You will be driving company success through performing the following activities to the highest standards:

• Greet & assist every guest building a memorable arrival and departure experience.
• Know and use members names, preferences, and routines. Develop a personal connection with each member.
• Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers and other requested items.
• Retrieving, transporting, coordinating and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions). Assisting guests with directions. arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors. Record advance transportation request as needed; communicate parking procedures.
• Maintain awareness of undesirable persons on property premises and reports any problems or unusual activities to management, being a Safety & Security advocate.
• Special projects as advised by leadership; responding to all guest requests to ensure client satisfaction; Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.

What are we looking for?

To fulfill this role optimally, applicants possess the following minimum qualifications and experience:

• Current and valid State Driver’s License
• 6 months +of Customer Service experience
• Self-starting personality with an even disposition
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Bellperson & Valet experience
• Resort and Hotel hospitality proven experience

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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