Job Description

Global Security Operations Center Operator

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. Our Global Security Operations Center positions help maintain a safe and secure environment by monitoring alarm systems, coordinating emergency responses, and supporting on-site security teams. GSOC Operators are the central hub for communication and incident management, ensuring rapid and effective responses to any situation.

Key Responsibilities

• Surveillance & Monitoring : Operate CCTV systems, alarm monitoring platforms, and life safety systems to detect and respond to security threats.
• Access Control : Utilize software to monitor and manage access to secure areas.
• Emergency Dispatching : Coordinate responses to alarms, emergencies, and incidents using radio, satellite phones, and emergency broadcast systems.
• Communication : Maintain professional communication with security staff, emergency responders, and client personnel. Use active listening and clear documentation practices.
• Incident Reporting : Accurately document all incidents, alarms, and communications in dispatch logs and reports.
• Training & Development : Participate in a structured 40-hour training program covering alarm systems, emergency procedures, communication tools, and site-specific protocols.
• Customer Service : Provide courteous and professional support to client staff and visitors, ensuring a positive and secure environment.

Qualifications

• Excellent observational and de-escalation skills; able to remain calm under pressure
• Strong communicator; capable of working closely with both global and local security teams
• Committed to ethical practices and following all safety protocols, always maintaining a safe and respectful approach

Requirements

• At least 18 years of age.
• Reliable means of communication and transportation.
• Legal right to work in the United States.
• Ability to effectively speak, read and write English.
• High school diploma, GED, or equivalent.
• 3+ years of security experience required or equivalent.
• 2+ years of security experience required or equivalent.
• 3+ years of customer service experience.

Enhanced Benefits

• Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Sons and Daughters Scholarship Program
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

Securitas is a trusted security partner helping make the world a safer place.

Learn more and apply today at Securitasjobs.com to see your career path!

EOE/M/F/Vets/Disabilities

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#NorthernNE

Job Tags

Similar Jobs