Job Description
Description
Salary Grade: 13
SUMMARY
Supports Director of Fraud Prevention and Fraud Prevention Officer in the administration of Bank's fraud prevention, detection and response program. Cross-trained to assist to Bank's BSA/FIU team as necessary.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
Under direction of Fraud Prevention Officer, responsible for fraud case management. Includes effective and timely collaboration with staff and customers as well as external support as necessary - e.g. Elder Services and law enforcement. Accurately documents investigations; follows record retention and preservation of evidence protocols.
Primarily responsible for report reviews for potential indicators of fraud.
Responsible for reviewing fraud alerts from detection software applications; ensures alert management rule sets are working effectively.
Maintains internal Derogatory Information Log, external credit reporting database.
Responsible for Fraud Prevention Record Retention schedule and applicable document archive management.
Administrative support for Director of Fraud Prevention and Fraud Prevention Officer, such as preparing meeting agendas and documenting meeting minutes, as requested.
Cross trains to assist with AML alert management, periodic case/ customer reviews, and currency transaction reporting as auxiliary support for BSA/FIU team.
Participates in training, industry forums and peer networks to stay informed of emerging fraud trends; proactively mitigate the impact of new trends by working with business units to review/ revise controls, as necessary.
Monitors for gaps in internal controls and/or processes and assesses appropriate corrective measures for implementation.
Develops comprehensive understanding of the Bank's business products, services and market areas to identify effectively areas of fraud exposure.
Develops and applies understanding of regulatory requirements impacting financial crimes management.
Ancillary project work.
QUALIFICATIONS
EDUCATION & CERTIFICATIONS
Bachelor's degree from a four-year college or university required; experience may substitute education requirement.
KNOWLEDGE, SKILLS & ABILITIES
Ability to conduct thorough, well-reasoned research.
Strong critical thinking and problem solving abilities.
Detail-oriented with strong organizational & time management skills.
Ability to prioritize & meet deadlines in a fast-paced environment.
Excellent verbal & written communication skills.
Respectful customer service, internally and externally.
Discretion/ maintain confidentiality of work product.
Professionalism.
Self-starter / Initiative.
Attention to Detail / Follow-through.
Strong technical skills.
COMPETENCIES
Must have cyber security awareness to protect the digital environment, the Bank, and customers.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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For further information, please review Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr The Cape Cod Five Cents Savings Bank
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