Job Description

Job Overview Fairview is looking for an experienced Dispatcher to join our Security team at our Midway location in St. Paul, MN. Bring Your Possibilities to Fairview At Fairview, we believe in the power of possibility — within ourselves, our teams, and the communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all share. Whether you’re providing hands-on care, innovating behind the scenes, or supporting those who do, your work matters. As a Hospital Dispatcher, you'll play a vital role in the daily operations of our Security Dispatch Operations Center. In this fast-paced position, you'll monitor a wide array of CCTV surveillance cameras, manage incoming phone calls with urgency and accuracy, and dispatch Security Officers as needed to ensure the safety and security of our hospital community. You'll operate our Computer Aided Dispatch (CAD) system and keep a close eye on multiple fire alarm systems, responding swiftly and appropriately to any alerts or incidents. This role demands a strong commitment to customer service and the ability to stay calm, composed, and professional under pressure. If you're someone who thrives in high-stakes environments and takes pride in helping others, we invite you to be part of our dedicated team. Position Details: 0.2 FTE (16 hours per pay period) night shift 10pm-630a every other Saturday and Sunday Monitors CCTV cameras, monitor alarms and dispatches security officers appropriately Maintains shift log of all activities during shift (CAD) Provides excellent customer service to callers and on-site visitors Prioritize calls in order of importance and dispatch services appropriately Ensure appropriate end of life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested. Maintain all paperwork. Provide high level of customer service to internal and external customers Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served. Preferred Qualifications Associate of Arts or Technical degree in telecommunications or law enforcement 1 year dispatch or hospital security experience Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status Fairview Health Services

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