Job Description

Job Title: Director of Patient Access

Position Overview:

The Director of Patient Access is responsible for overseeing and optimizing the organization’s access-related services to ensure equitable, timely, and efficient entry to care. This role provides strategic leadership for patient access operations across Laboratory, Radiology, and Outpatient Services , with oversight of approximately 55 FTEs, 3 managers, and 1 supervisor . The Director will develop policies, improve workflows, monitor performance, and collaborate with stakeholders to remove barriers and enhance the patient experience.

Key Responsibilities:

• Develop and implement strategies to improve patient access and streamline service entry points.
• Lead and manage access teams, including front-line staff, managers, and a supervisor.
• Oversee daily operations for Lab, Radiology, and Outpatient access services.
• Monitor and analyze key performance indicators (KPIs) to identify challenges and implement process improvements.
• Collaborate with internal stakeholders to align access initiatives with organizational goals and patient needs.
• Ensure compliance with all regulatory standards, organizational policies, and best practices.
• Foster a culture of equity, inclusion, accountability, and customer-centered service.
• Drive continuous improvement initiatives to enhance operational efficiency and patient satisfaction.

Qualifications:

• Proven Director-level leadership experience in patient access or related healthcare operations.
• Strong knowledge and hands-on experience with Epic systems.
• Demonstrated expertise in access operations, workflows, and performance management.
• Ability to lead large teams, manage managers/supervisors, and promote professional development.
• Strong collaboration, communication, and problem-solving skills.
• Knowledge of regulatory and compliance requirements in healthcare access.

Preferred Skills:

• Experience overseeing multiple access points across Lab, Radiology, and Outpatient services.
• Demonstrated success in driving equity, inclusion, and patient-centered initiatives.
• Track record of process improvement and KPI-driven performance management.

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