Customer Success Specialist Job at Robert Half, Santa Monica, CA

N0huenR2R1g0T2d4TzdwekFjbURKNFhD
  • Robert Half
  • Santa Monica, CA

Job Description

Job Description

Job Description

A technology company based in Santa Monica is looking for a Customer Service Specialist to assist with a 3-4 month project. This is a fully remote role where you’ll provide phone and email support to current customers. Key responsibilities include working within Salesforce and an internal database to schedule meetings with active customers and educate them about product updates.

The ideal candidate will have previous phone-based customer service experience, with a strong ability to de-escalate situations. Proficiency in Salesforce is required, and candidates must have reliable computer hardware and internet access at home.

This position offers weekday hours, Monday through Friday, from 8:00 AM to 5:00 PM, with some flexibility. The pay rate is up to $22 per hour.

• Proven experience in customer service or success roles, preferably within financial services.
• Proficiency in using CRM systems to manage customer data and interactions.
• Familiarity with software platforms such as ADP, Avaya CMS, and Epic Software.
• Strong communication skills, both verbal and written, for effective customer engagement.
• Ability to handle inbound calls and resolve queries with a customer-first approach.
• Knowledge of billing and benefit functions, with attention to detail.
• Problem-solving skills to troubleshoot technical and service-related issues.
• Capability to work collaboratively within a team-oriented environment.

Job Tags

Hourly pay, Remote job, Weekday work, Monday to Friday,

Similar Jobs

LifeStance Health

Licensed Specialist Clinical Social Worker (LSCSW) - Atchison, KS Job at LifeStance Health

 ...state of Kansas. This position, open to working onsite hybrid, for our Lawrence location-...  ...,000-$104,000 Great benefits including medical, dental, vision, 401(k) with match, 3...  ...across the lifespan Able to work from home (secure internet connection, private space... 

The Structures Company, LLC

Aircraft Structural Mechanic I Job at The Structures Company, LLC

 ...JOB TITLE: Aircraft Structural Mechanic I LOCATION: Tulsa, OK PAY RATE: $21.21/hour We are a national aerospace and defense...  ...workforce solutions across engineering, IT, production, maintenance, and support roles. As trusted partners to major aerospace... 

VMD Corp

Project Manager (Aviation Security) Job at VMD Corp

Join to apply for the Project Manager (Aviation Security) role at VMD Corp .VMD Corp, a leader in passenger and baggage screening services at airports across the United States, is seeking an on-site Project Manager (Aviation Security) at San Francisco International Airport... 

Mercedes-Benz of Sudbury

Automotive Bookkeeper Job at Mercedes-Benz of Sudbury

 ...Mercedes-Benz of Sudbury has an immediate opening for an Accounting Bookkeeper. This is an opportunity to grow with New Englands most exciting and progressive automotive retailer. We have been voted consecutively as one of the Top Places to Work in Massachusetts by... 

Kittitas Interactive Management

Life Enrichment Coach -Part Time Weekends Job at Kittitas Interactive Management

The primary role of the Life Enrichment Coach (LEC) is to encourage personal growth through goal-based support as well as providing daily living support to KIM clients in their home and in the community. LECs will strive to motivate and encourage clients toward their ...