Customer Success Manager (San Francisco) Job at Freddie Mac, San Francisco, CA

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  • Freddie Mac
  • San Francisco, CA

Job Description

Employer Industry: Supply Chain and Logistics Technology

Why consider this job opportunity:
- Competitive compensation structure, including potential sales incentives and discretionary bonuses
- Opportunity for career advancement and growth within a cutting-edge technology company
- Ability to make a significant impact on the logistics and supply chain industry
- Collaborative and innovative work environment focused on AI-driven solutions
- Work closely with diverse teams, including Product, Sales, and Support
- Chance to build strong relationships with a variety of stakeholders, from frontline users to executives

What to Expect (Job Responsibilities):
- Lead onboarding and change management to ensure smooth deployment of AI agents
- Deliver tailored training and enablement sessions for various operational staff
- Build and maintain strong relationships with customers at all organizational levels
- Track adoption, usage, and automation outcomes throughout the customer lifecycle
- Collaborate with Sales to identify opportunities for account expansion and renewal readiness

What is Required (Qualifications):
- 3-6+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting
- Experience supporting customers in B2B SaaS environments; logistics, transportation, or AI experience is a plus
- Proven track record in driving adoption, retention, and expansion within complex customer accounts
- Strong project management and communication skills for both operational and executive audiences
- Proficiency in tools like Salesforce, Airtable, and other customer engagement platforms

How to Stand Out (Preferred Qualifications):
- Experience in logistics, transportation, or AI-related fields
- Ability to navigate complex organizations and align diverse stakeholders
- Strong facilitation skills for leading training sessions and executive discussions
- Passion for solving operational problems with technology

#SupplyChain #Logistics #CustomerSuccess #CareerOpportunity #AItechnology

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

Job Tags

Full time, Immediate start,

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