Job Description
Customer Support Coordinator
First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.
RESPONSIBILITIES:
•Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.
•Screen and distribute general email and voicemail inquiries to appropriate person or department.
•Assist Customer Service team with data entry related to orders, customer account records and RMA’s.
•Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.
•Maintain office supplies for Customer Service teams.
•Monitor incoming faxes and route accordingly.
•Other duties or responsibilities as required
REQUIREMENTS:
•High School/GED, College preferred
•Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred
•Individual contributor with general supervision
•Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
•Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred
•Knowledge of ACD telephony systems preferred
•General understanding of customer service principles and practices, including being attentive, empathetic and responsive.
•Ability to communicate technical information.
•Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.
•Ability to multitask and manage high volume phone calls and emails.
•Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.
•Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.
•Strong ability to adapt quickly to department schedules and company’s changing needs.
•Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.
...written and communication skills. New Jersey Bar Admission Required. Foreclosure and/or Bankruptcy knowledge is a plus, but not required. PC proficiency in Microsoft Office; Adobe; Experience working in client systems. If interested, please apply above...
...Job Description Primary City/State: Phoenix, Arizona Department Name: Work Shift: Evening Job Category:... ...contacts. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time...
""" Licensed Clinical Social Worker (LCSW) Wage: Between $95-$122 an hour Licensed Clinical Social Worker Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher...
...Entry Level Master Data Management Analyst- SAP S/4HANA This range is provided by Collabera. Your actual pay will be based on your... ...Technology, Engineering, and Science Industries Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and Biotechnology...
...medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, youll have the...