The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center. Essential duties include developing relationships with patrons to improve their theater going experience and exceed their expectations, addressing, following-through and resolving patron concerns, anticipating patrons' needs and getting them excited about current and future theater productions, warmly welcoming patrons to the theater(s) and directing them to the right information and/or resource, providing patrons with a wealth of knowledge relevant to the theater and the community, researching topics relevant to the theater(s) and the city of Richmond, and being ready to stand in as Usher when called upon. SMG provides a dynamic working environment in which duties and responsibilities may change; therefore employees are expected to be flexible and responsive to changes in the scope of their duties. Qualifications include being customer service oriented, excellent verbal and written skills, ability to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies, strong conversational skills, passion for theater, love helping people, intellectual curiosity and desire to learn about the theater and the community, and radiating compassion, excitement and charisma. Education and work experience requirements include a High School Diploma or equivalent, experience meeting and helping people, demonstrated ability to work effectively with the public, and the ability to pass a background check.
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