Job Description

Administrative Care Coordinator

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown.

An administrative nonexempt position responsible to support the Care Navigation Program. This position will interact with the clinical care navigator team members, patients, Providers and other stakeholders. The coordinator will assist the Care Navigation Team in any tasks necessary to assist with patient care and complete the work within the program.

Essential Duties and Responsibilities may include, but are not limited to:

• Collaboratively works with the Care Navigators, taking direction from them regarding needs.
• Engages with identified beneficiaries to drive service/program awareness and facilitate enrollment into our clinical services and programs.
• Accurately documents beneficiary interaction and appropriately follows all processes and procedures related to beneficiary engagement.
• Active surveillance of remote patient (skilled nursing/rehab facilities).
• Accurately manages multiple technology systems simultaneously to ensure capture of all patients throughout transitions of care
• Builds rapport and established trusted relationships with beneficiaries and Providers.
• Interacts on a regular basis with the Care Navigation Team and Providers.
• Provides excellent customer service to both Providers and patients.
• Consistently meets established productivity, schedule adherence and quality standards while maintaining good attendance.
• Responds to incoming Provider and patient calls.
• Retrieves relevant beneficiary information and notifications of Inpatient, ED or SNF admissions or discharges.
• Ensures effective communication and collaboration with multidisciplinary patient care teams.
• Interacts in a collegial and collaborative fashion with outside clinical staff such as specialists, social workers, and other clinical and nonclinical support staff
• Other duties as assigned.

Education / Experience Requirements:

• Two plus years of customer service experience analyzing and solving customer problems OR one year experience in an office setting environment using the telephone and computer as the primary instrument to perform job duties.
• High school education or GED.
• Extensive knowledge of medical terminology, anatomy, physiology, and pathophysiology preferred.
• Certified Medical Assistant or LPN is a plus.
• Excellent organizational, interpersonal, presentation, written and verbal communication skills.
• Ability to communicate in person, by phone, or via e-mail in a professional and friendly manner.
• Excellent customer service skills and attention to detail.
• Ability to empathize, motivate and encourage people toward healthy change, regardless of culture, religion, or economic background.
• Ability to work and interact with professionals as part of an interdisciplinary team.
• Self-motivated, flexible individual who can flourish in an office setting with colleagues as well as in a self-structured independent setting.
• Ability to flourish in an environment where there may be constant change; Applies knowledge/skills to activities that often vary from day to day.
• Ability to multi-task, this includes ability to understand multiple services and multiple delivery modes within each service.
• Ability to prioritize and organize own work to meet agreed upon deadlines.
• Ability to effectively use multiple technology systems to assist with identification and enrollment of patients and review patient data.
• Strong PC computing experience (Microsoft Office and web-based tools)
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications and apply their use.
• Model The Villages Health principles of Integrity and Compliance and adhere to our business principles.
• Maintain the confidentiality of sensitive information.
• Effective interpersonal, collaboration and communication skills.

Salary is commensurate with experience. Questions? Contact us at recruitment@thevillageshealth.com

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