Job Description

Job Description

Job Description

About Empassion

Empassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.

Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.

Empassion is a hybrid remote/in-person company, with headquarters in NYC. We prioritize asynchronous work and communication but are quick to get on a call or Zoom.

Role Overview

We are hiring a care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.

Care coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack.

• Help patients understand the value of palliative care
• Enroll patients in the program and connect them to palliative care providers
• Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly
• Document patient encounters and triage any patient needs to their care team
• Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers
• Collaborate on process improvement

• Minimum 2+ years of relevant work experience in a customer service call center or healthcare
• Basic understanding of healthcare 
• Caring and compassionate, social work or other people-centered background preferred
• Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers
• Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients
• Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills
• Comfortable working with technology and in a dynamic, startup environment
• Bilingual in Spanish and English a plus but not required
• Secure Wi-Fi connectivity

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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