JOOLA is seeking for a Bilingual (French and English) Customer Service Representative that will provide excellent customer service to our consumers.
JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in the U.S., Germany, Brazil, and China, JOOLA has a global presence and a wide distributor network.
This position manages consumer inquiries through emails, phone lines, and any other consumer-related communication channels. The role includes handling product inquiries, resolving complaints, processing orders, and ensuring that consumers receive timely and accurate information. This position works cross-functionally with other departments to provide seamless service delivery and customer satisfaction.
Responsibilities:
Experience:
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