Job Description

Role : Audio-Visual (AV) Systems Engineer

Location : Bellevue WA

Duration : 2 years

Summary:
We're seeking a motivated Audio-Visual (AV) Systems Engineer to join our team! This role is ideal for an AV engineer who is eager to develop advanced technical skills while supporting and optimizing conference room system technologies. You will play a key role in designing, implementing, and maintaining AV solutions, collaborating with senior engineers, and driving continuous improvement in system performance. The ideal candidate will demonstrate a strong technical aptitude, a commitment to engineering excellence, and a passion for delivering outstanding service to our users.

Plans, designs and deploys large scale complex systems, including enterprise infrastructure, information systems, ERP applications, and internet technologies. Projects typically involve on both software and hardware components. Evaluates existing systems to understand capabilities and recommend solutions. Works with non-technical business owners to understand needs and develops a technical solution. Participates in the layout design and installation of new systems or modification of existing systems. Develops and manages systems integration projects. Identifies and resolves existing system deficiencies.

Responsibilities:

• Provide onsite engineering support for conference room AV systems, including video conferencing equipment, displays, and audio systems
• Troubleshoot and resolve complex AV issues, applying engineering principles and escalating when necessary
• Maintain and update equipment inventory, technical documentation, and system schematics
• Perform preventive maintenance and system diagnostics on AV equipment
• Deliver technical training and support to end users, including guidance on AV system operation and best practices
• Collaborate with senior AV engineers on system design, integration projects, and break-fix service calls with third-party AV integrators
• Monitor system performance remotely, analyze data, and recommend engineering solutions for optimization
• Participate in engineering team meetings, technical workshops, and ongoing training to expand expertise
• Maintain organized workspaces and equipment storage areas, adhering to engineering standards

Minimum Qualifications:

• Bachelor's degree in Engineering (Electrical, Computer, or related field), Information Technology, or other relevant technical discipline
• Solid understanding of audio-visual systems, components, and signal flow, with an emphasis on engineering design and integration
• Familiarity with Windows 10 & 11 operating systems and enterprise desktop applications (Microsoft 365, Edge, Outlook, Excel, Word, PowerPoint, OneNote, OneDrive, etc.)
• Knowledge of networking concepts (TCP/IP, DHCP vs. static addresses, VLANs, etc.) and AV-over-IP technologies
• Strong analytical, problem-solving, and engineering skills
• Excellent communication and customer service abilities
• Ability to learn and apply new technologies quickly
• Detail-oriented with strong organizational and project management skills
• Ability to lift and move equipment up to 50 pounds

Desired Skills:

• Experience with enterprise video conferencing platforms (Microsoft Teams, Zoom, Cisco Webex, etc.)
• Experience with digital control systems (Crestron, Extron, etc.) and AV system programming
• Interest in pursuing AV and/or IT industry certifications (AVIXA CTS, ITIL Foundation, Microsoft 365 Certifications, etc.)
• Previous experience in technical support or engineering roles
• Exposure to any of the following:
  • Microsoft Teams Rooms (Windows and/or Android) hardware products
  • Microsoft Teams Admin Center
  • Microsoft Teams Pro Management Portal
  • Crestron Remote Client or XPanel applications
  • Crestron Device Administration web GUIs
  • Q-SYS UCI Viewer and/or Designer
  • ServiceNow
  • Delinea Secret Server or other web-based credential manager
  • SharePoint site document library
  • Commercial TV display setting menus (Sony Bravia, Sharp, NEC, etc.)
  • Panasonic PressIT360 USB Camera Speakerphone

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